Privacy Policy

Introduction and Overview

SmartFlow Forces ("we," "us," or "our") operates smartflowforces.com and provides financial education services focused on rolling budget techniques. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website and services. We are committed to transparency about our data practices and your rights regarding your personal information.

This policy applies to all users of our website, participants in our educational programs, and anyone who interacts with our services. By using our website or services, you acknowledge that you have read and understood this privacy policy and agree to our data handling practices as described herein.

Information We Collect

We collect information to provide better services to our users and improve our educational offerings. The types of information we collect include:

Information Type	Examples	Collection Method
Personal Identifiers	Name, email address, phone number	Registration forms, contact forms
Technical Information	IP address, browser type, device information	Automatic collection via cookies
Usage Data	Pages visited, time spent, click patterns	Website analytics tools
Communication Records	Support tickets, feedback, correspondence	Customer service interactions

How We Use Your Information

Your information helps us provide, maintain, and improve our services. We use collected information for the following purposes:

• Service Delivery: To provide access to our educational content, process enrollments, and deliver our rolling budget technique courses and materials.
• Communication: To send important updates about our services, respond to inquiries, and provide customer support assistance.
• Website Improvement: To analyze usage patterns, identify technical issues, and enhance user experience through data-driven improvements.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes in Vietnam and other relevant jurisdictions.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following limited circumstances:

We may also disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.

Your Privacy Rights

Under Vietnamese privacy laws and international standards, you have several rights regarding your personal information:

• Access Right: You can request copies of your personal information we hold. We'll provide this information within 30 days of your request.
• Correction Right: You can request correction of inaccurate or incomplete personal information. We'll update your information promptly upon verification.
• Deletion Right: You can request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
• Portability Right: You can request your personal information in a structured, commonly used format for transfer to another service provider.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Technical safeguards such as encryption of data in transit and at rest, secure server configurations, regular security updates, and access controls that limit data access to authorized personnel only. We also conduct regular security audits and maintain incident response procedures.

Physical security measures protect our servers and data storage facilities. Administrative safeguards include employee training on privacy practices, background checks for staff with data access, and clear policies governing data handling procedures.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods vary based on the type of information:

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

We use essential cookies necessary for website functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can control cookies through your browser settings, though disabling certain cookies may limit website functionality.

International Data Transfers

While our primary operations are based in Vietnam, some of our service providers may process your information in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data according to Vietnamese privacy standards and international best practices.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you through email or a prominent notice on our website at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The most current version will always be available on our website with the effective date clearly displayed.